Customers should thoroughly verify information when purchasing auto parts online. The shipment must have a tracking number, which can be used to confirm that the parts have been shipped to the correct address in Canada. The payment options should also be verified because the customers will be releasing credit card information on a website. There should be options for refunds if the parts are defective. Customers should also investigate information about the costs for returning the parts and about the reputation of the company.
A business could use more than one company for delivering auto parts. The customers should contact the customer service department and verify information about the company that will be used to deliver the shipment. When dealing with an online auto supplier, there will be limited options for resolving problems. After the parts have been shipped, the customers will be forced to deal with the shipper. The parts will simply be returned to the e-commerce business if the parts have been shipped to an incorrect address.
The delivery address is very important because the delivery person may only make a limited number of attempts for leaving the package. The delivery person could also only deliver packages during specific hours on each day. Customers may have a work schedule that is not compatible with those delivery hours. The address must accommodate the requirements of the delivery company such as an address for a home or for a building that is not closed during the delivery hours.
The details about the payment options are also important because the customers must complete the transactions online. The auto parts supplier require that the payments must be made with a specific type of credit card. Some customers may not have that type of credit card, which would delay the process for completing the transaction. The delay could be crucial because aftermarket parts are only available in limited quantities. The online payment may not process correctly even if the customer does have the correct type of credit card.
Investigate the e-Commerce Business
The reputation of the e-commerce business should be thoroughly investigated because the information on the website may not be valid. Customers should phone the business by using the phone numbers that are listed on the website. If the business is not a reputable company, then the customers will be faced with a difficult process for retrieving the funds that have been charged to a credit card, especially if the business is using a false address.
The information about the order should be verified with information that has been posted on other websites such as that the manufacturer of the part is a valid manufacturer and that the part number is the correct part number for the vehicle. The transaction should be closely monitored and may be protected by some regulations in Canada. Many customers may be forced to purchase auto parts online because the parts are only available from an aftermarket supplier.